Sales Conditions for Consumer Purchases of Goods over the Internet

Last updated: 30 January 2020

Introduction

This purchase is regulated by the Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. Consumer purchases via the Internet are regulated primarily by the Contracts Act, the Consumer Purchases Act, the Marketing Control Act, the Cancellation Act and the E-Commerce Act, and these laws provide consumers with mandatory rights. These laws are available (in Norwegian) at www.lovdata.no. The terms of the contract are not to be understood as a limitation on legal rights but present the parties’ most important rights and duties in regard to the purchase.

 

1 Contract

The contract consists of:

1.1 These Sales Conditions

1.2 The information given in the ordering solution, which includes the information on the nature of the good, its quantity, quality, other properties, price and conditions of delivery. This information is on the website https://shop.ai4k.eu. Answers to specific conditions can be found in the following link: https://shop.ai4k.eu/faq/

1.3 Any specially agreed conditions, which include direct correspondence by email, text messages or in the customer chat.

In the event of a conflict between pieces of information, precedence goes to what has been specially agreed between the parties, as long as this does not conflict with mandatory legislation.

In addition, the contract will be complemented by relevant statutory provisions that regulate the purchase of goods between traders and consumers.

 

2 Parties

The seller is Jorge Ledezma, address: John Strandrudsvei 9 Lysaker, email: jorge@ai4k.eu, phone number 48505240, and is designated in the following as the Seller.

The purchaser is the consumer who places the order and is designated in the following as the Purchaser.

 

3 Price

The stated price for the goods and services is the total price to be paid by the Purchaser. This price includes all taxes and additional costs. The Purchaser shall not be charged for any further costs of which the Seller has not informed the Purchaser before the purchase.

 

4 Conclusion of contract

The contract is binding for both parties as soon as the Purchaser has sent the order to the Seller.

However, a party is not bound by the contract if there are orthographical or typological errors in the offer from the Seller in the ordering solution of the online shop or in the Purchaser’s order, and the other party realised or should have realised that such an error was present.

 

5 Payment

The Seller has a particular need to require the immediate payment from the buyer, as is the case with goods that are to be manufactured or adapted for the buyer. The ai4k Shop sells manufacturing on-demand products and requires immediate processing from the clothes and accessories provider. The credit or debit card will be charged on the same day the order is placed.

 

6 Delivery

Delivery has occurred once the Purchaser or his/her representative has taken possession of the item.

Delivery time is the sum of Fulfill and Shipment. Please check the FAQ for more information.

If the delivery time is not stated in the ordering solution, the Seller shall deliver the goods to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

 

7 Product risk

Product risk is assumed by the Purchaser as soon as the item is taken over by the Purchaser or his/her representative in accordance with Section 6.

 

8 Right to cancel

When you buy a product in our ai4k Shop, we serve as portals of a third-party trader. In that case the contract is exempt from the right to cancel due to what is stated here.

 

9 Delays and non-delivery: the Purchaser’s rights and time limit to make a claim

If the Seller does not deliver the good or delivers it late according to the terms of the parties’ contract, and this is not due to the Purchaser or to conditions on the part of the Purchaser, the Purchaser may, in accordance with Chapter 5 of the Consumer Purchases Act, withhold the purchase sum, demand performance of the contract, terminate the contract and/or demand compensation from the Seller, according to the relevant circumstances.

For demands of remedy for breach of contract, notice should be given in writing for the purposes of documentation (e.g. by email).

Performance

The Purchaser may affirm the purchase and demand performance from the Seller. The Purchaser may not, however, demand performance if there is a barrier to performance the Seller cannot overcome, or if performance would cause a great disadvantage or expense to the Seller that is out of proportion to the Purchaser’s interest in the performance. Should these obstacles be removed within a reasonable amount of time, however, the Purchaser may demand performance.

The Purchaser loses his/her right to demand performance if he/she waits an unreasonably long time to make the claim.

Termination

If the Seller does not deliver the good at the time set for delivery, the Purchaser shall call on the Seller to deliver within a reasonable additional time frame for performance. If the seller does not deliver the goods within the additional time frame, the Purchaser may cancel the purchase.

Compensation

The Purchaser may demand compensation for losses incurred as a result of the delay. However, this does not apply to cases in which the Seller can assert that the delay was due to obstacles outside the Seller’s control that could not have reasonably been foreseen at the time the contract was concluded, could not have been avoided or the consequences of which could not have been overcome.

 

10 Defective goods: the Purchaser’s rights and time limit to give notice

If the good is defective, the Purchaser must notify the Seller that he/she wishes to invoke the defect within a week after receiving the order.

We don’t offer returns and exchanges. Refunds are only offered to customers that receive the wrong items or damaged items. If the item you ordered was mislabelled, please let us know at jorge@ai4k.eu within a week after receiving your order.  Please see our FAQ for more information.

Notice should be given to the Seller in writing.

 

11 Seller’s rights in case of Purchaser’s breach of contract

If the Purchaser does not pay or otherwise fulfill his/her duties according to the contract and/or the law, and this is not due to the Seller or to conditions on the part of the Seller, the Seller may, in accordance with the rules in Chapter 9 of the Consumer Purchases Act, withhold the good, demand performance of the contract, terminate the contract and demand compensation from the Purchaser, according to the relevant circumstances. The Seller may also, according to the relevant circumstances, charge interest for late payment, a collection fee and a reasonable fee for uncollected goods.

Fulfillment

If the Purchaser does not pay, the Seller may affirm the purchase and demand that the Purchaser pay the purchase sum. If the good is not delivered, the Seller will lose its right if it takes an unreasonably long time to make the claim.

Termination

Upon significant non-payment breach or any other significant breach by the Purchaser, the Seller may terminate the contract. However, the Seller may not terminate the contract after the purchase sum has been paid. The Seller may also terminate the purchase if the Purchaser does not pay within a reasonable additional time frame for fulfillment set by the Seller.

Interest relating to late payment/collection fee

If the Purchaser does not pay the purchase sum specified in the contract, the Seller may charge interest on the purchase sum according to the Act Relating to Interest on Overdue Payments. In cases where payment is not made, the debt may be sent for collection after a warning has been issued, and the Purchaser may then be held responsible for fees according to the Act relating to Debt Collection and Other Debt Recovery.

Fees for uncollected, non-prepaid items

If the Purchaser fails to collect unpaid goods, the Seller may charge the Purchaser a fee. The fee shall at maximum cover the Seller’s actual expenses for delivering the good to the Purchaser. Purchasers under 18 years of age cannot be charged this fee.

 

12 Warranties

Warranties given by the Seller or manufacturer give the Purchaser additional rights beyond those mandatory rights he/she has by mandatory law. Thus, a warranty does not imply any limitation on the Purchaser’s right to give notice or make claims in case of delay or defect according to Sections 9 and 10.

 

13 Personal data

The Seller is the party responsible for handling collected personal data. Unless the Purchaser consents otherwise, the Seller may only obtain and store whatever personal data is necessary for the Seller to complete its duties according to the contract. The Purchaser’s personal data shall only be given to others if this is necessary for the Seller to fulfill the contract with the Purchaser, or in cases where this is required by law.

 

14 Conflict resolution

Claims must be directed to the Seller within a reasonable time frame in accordance with Sections 9 and 10. The parties shall attempt to resolve any disputes out of court. If this is not successful, the Purchaser may contact the Consumer Council of Norway for mediation. The Consumer Council may be reached on (+47) 23 400 500 or at www.forbrukerradet.no

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